What are the rules for being in a debt settlement program?

1. DO NOT tell the client to tell their creditors that they are enrolled on a debt settlement program. In fact, if they ask you, “Mr. Sales Rep, what should I tell my creditors now that I have agreed to do this thing?” , tell them to not take any action at this particular moment in time until they speak with your servicing department (us). DO tell them that you will be sending their file over to your servicing department for approvals, and once they are approved, an experienced orientation representative will contact them and tell them exactly how to handle the creditor calls. Continue Reading »

A few points have been brought to my attention in regards to new enrollments  that have been submitted in the last month or so.  To ensure that we are all on the same page, I would like to cover a few subjects that may be unclear.

It i  It is important when enrolling people into Debt Settlement that certain disclaimers are made clear to the client before their file arrives in our office. A list of disclaimers have been attached to this email – please ensure that you and your sales reps are informing the client of these points and that they understand them. Some of the more common misconceptions are the following: Continue Reading »